FAQ

Customer Service

1. Where can I shop for your Charlie Banana® reusable diapers and the rest of the line?
Charlie Banana® diapers are sold on our website, at Mothercare stores, Bumps to babes, Iherb.com and at a growing list of independent retailers world-wide: https://www.charliebanana.com/pages/find-store

2. Where can I contact you?

You can call our office at +852-2302-0526 or email us your question at support@charliebanana.com

3. Where are Charlie Banana® products made?

Some of our products are made in the USA and some are made with Love and Care in China and our Amber is made in Lithuanian in the Baltics. Charlie Banana® headquarters are based in Hong Kong where the company was launched, when Gaëlle Wizenberg lived here with her family. We have developed a great long-term working relationship with very high end factories, which, we know, are simply the best for manufacturing. You can feel the quality yourself - it is how well our products are made.

4.Where Can i find the RA return Form?
5. Where can I buy replacement elastics?
You can purchase our elastic replacement sets that include our latest bra-strap buckle sizing on our website. CBelastic

We also have step by steps instructions: CBElastInst

6. Where can I inquire about doing a blog or review?

Email: social@charliebanana.com

7. Who should I contact for editorial and marketing proposal?

Email: marketing@charliebanana.com

8. Who do I contact for customer service in Hong Kong:

Email: support@charliebanana.com

9. I am passionate and have special talents that could contribute greatly to the Charlie banana team. Are you hiring?

Yes we are always hiring - we are always looking for terrific people to join Charlie Banana® Team. Please send an email and your resume to: sales@charliebanana.com

Cloth Diapering for Newbies

1. Can my child use both cloth diapers and disposables?
Definitely! Some parents opt for reusable diapers at home and use disposables when they are out and about. Some parents use cloth diapers during the day disposable during the night until they gain confidence for full-time cloth diapering. You can do as you please.
2. Do I need to use the disposable inserts and liners?
It depends on your personal preference . Charlie Banana® 2 in 1 patented Cloth diapering system offers you the option of using disposable biodegradable inserts when you need them while traveling, at certain day-care, to have the option.
Flush-able diaper liner prevents solids from reaching the diaper so it makes it easier to clean – the diaper is soiled but less messy.  A liner is a very thin but strong piece of paper (looks like a piece of paper towel) that you simply lay on top of your diaper prior to fastening the diaper on your child. The liquid will pass through but the solids will stay on top of the liner. When baby does #2, simply lift the liner and flush the little bundle in the toilet.
The disposable insert absorbs liquid and traps solids, so acts like a regular disposable diaper. It is laid on top of the fleece of the diaper shell and needs to be discarded after use. We recommend occasional use of the disposable inserts only.
3. What should I start out if I want to try them out without investing too much?

    If you want to sample cloth diapering, we recommend to buy one or three Charlie Banana® reusable diapers and flush-able bio-liners. Our value packs of 3 diapers are also a great way to trial the unique Charlie Banana® cloth diapering system at a very reasonable price.

    4. Will the diapers leak?

      Adjusting the diaper to fit appropriately will prevent leaks. Leg fastening needs to be tight, snug and secure (as per image on the right). Charlie Banana® diapers have a waterproof outer layer with a wide and comfortable back and leg elastics casing that helps contain the mess. Always use 2 inserts once baby turns 4 months old. Sometimes diapers may leak due to detergent residues accumulating on diapers. We recommend using Charlie Banana® Laundry Detergent because it rinses away completely leaving nothing at all that can touch sensitive baby skin, and thus prevents leaks. Diaper rash ointment may also cause leaks if used directly with our diapers. It will clog the pores of the fabric and stop the diapers working altogether. You will need to use Charlie Banana® Diaper flushable liner to prevent this from happening.

      Watch the video below for the best cloth diapering tips.

      How to use Cloth diaper Charlie Banana successfully

      5. How many inserts should I put into the shell?

        You can put 1 or 2 inserts in the front opening for maximum absorbency.  At 4 months, old, 2 inserts are required always. The liquid waste will go through the fleece layer and will get absorb by the inserts.  The solid waste does not go through.  If you use regular cloth inserts inside the pocket (Option1) you need to change the entire diaper at every change.

        If you are using Deluxe insert on top of the diaper shell (Option 2) or a disposable insert (Option 3) then you can reuse the shell if not soiled.

        6. How many inserts should I buy?

          Our diapers are sold with 2 inserts, only x-small diapers are sold with 1 insert.  Once your baby is 3 months they can drink a lot more and for maximum absorption you will need to stuff them with 2 inserts. Therefore, we sell our diapers with 2 inserts so you can have the perfect experience with cloth diapers right from the start.  In most cases, you will not need to buy additional inserts, but we just love to give you an option.

          If you live in a humid climate hand have no dryer, then you might want to have two sets of inserts as it takes longer to dry than the diaper shell

          7. I am experiencing some leaks, what am I supposed to do?

            We recommend that you use 2 inserts in the diaper and make sure that the leg fastening is tight snug and secure. For the leg opening, it needs to be quite tight, but not so tight to leave any marks.  Try on your waist first to feel the tightness.  Change the baby every 2 hours unless its night time.

            The way you wash the diapers (the shell and the reusable inserts) is also important in preventing leaks. Most detergents contain residues including suds, optical brighteners, bleach, ammonia, parabens and irritating perfumes which leave a film on clothes and cloth nappies. These clog fibers resulting in your Charlie Banana® diaper repelling liquids and cause leaks, i.e. the fleece will not let liquid pass through and the insert will become less absorbent.
            We recommend using Charlie Banana® Laundry Detergent which is specifically made for parents using cloth diapers.

            However, if your inserts are already less absorbent that you would like, soak the diaper and inserts with “Dawn” type dish soap and wash them in your washing machine a couple of times to remove the residues (you can use a toothbrush to scrub the fleece if the built up is intense). They will work fine again. 1-2 washes should do the trick.   Rinse them until you see no more suds in the water

            • How much pee or poo can the diaper absorb?

            Our diapers usually absorb 12 oz and if the diaper is fastened properly you should have no leaks.

            8. How do I remove poo from cloth diapers?

              Most of the solids will come off easily from the fleece. You could use our diaper liner that can be flushed together with the solids in the toilet. The biodegradable liner helps to keep your diaper less messy.  You could also use a brush or diaper sprayer to get rid of the solids. Remove your inserts by pulling on the label and set aside. Shake as much solids as possible into the toilet and then hold your diaper under running water and use the brush. With a diaper sprayer installed this becomes even easier. Simply spray with cold water to prevent stains from setting. Check out our Reusable Diaper Sprayer - Handheld Bidet.

              9. Is fleece too hot for my baby?

                The thinnest layer of micro-fleece is used on our diapers and this material keeps temperature constant.  If you put cotton on you baby, under hot weather, he/she sweats the same but with the micro-fleece, the moisture will go through the layer and be absorbed by the micro terry inserts.  You baby will feel dry and comfortable.  Charlie Banana are being used in the Philippines, desert, Hong Kong, various climates.

                10. My One Size Diaper at the small size setting is too big for my baby.

                  If you have a gap at the leg at that setting, it means that the diaper is still a bit too large for your gorgeous little one.  You should wait a couple of weeks that he gets a little more baby fat and they will fit perfectly.  Meantime, you can consider buying x-small size. Many parents buy x-small for the first 54-5 months as they fit perfectly for that special time. The sizing can get a little tricky at that stage as every baby is special in that sense.

                  Babies from birth to 6 month should be on the XSmall setting, 6 month to 12 on the First Small – it varies as baby grows.  Do not rush to get him to a higher setting or it will leak

                  11. How to store your diapers long term

                    Wash your diapers twice - store diapers right away after drying, with tissue paper layered between them. As you live in humid climate, please make sure that the diapers are in a moisture-proof container. Ideally look for plastic #5 (Polypropylene (PP)) containers. They have high resistance to heat and act as a barrier to moisture. Rubber is a natural fiber and disintegrate normally after a while, same happens to bathing suit or lingerie underwear. The gentler you are to your garment the longer they will last.

                     

                     


                    Products Related / Differences

                    1. What is the difference between Charlie Banana® 2 in 1 One Size Diapering System and The Hybrid All In One (AIO)?

                      The main difference is that Hybrid AIO diapers come with Deluxe Fleece Top Inserts included, which can be laid directly on top of the fleece lining of the diaper shell.  It means that when it comes time to change the diaper, you just have to take out the dirty insert and replace it with a clean one because the fleece on the diaper shell doesn’t get soiled (for babies up to 4 months or smaller accidents only). This means LESS laundry. Note, if you are using two Deluxe inserts, we recommend one of the them to be placed inside the pocket and one on top.

                       

                      2. What is the difference between the different type of inserts?

                        Charlie Banana® Regular inserts are made of several layers of Microfiber, which is known for its fast absorption. They fit perfectly our pocket front loading Smart pocket 2-in-1 Reusable One size diaper.

                        Deluxe Fleece Top Inserts have an extra top layer of stay-dry Fleece.  This allows you to place the insert outside the pocket if you so wish, turning the diaper into AIO.

                        We also have Hemp inserts for heavy wetters: they are made of 2 layers of Hemp and Cotton mix (55% & 45%) at the top and 2 bottom layers of Microfiber.

                        Charlie Banana® Disposable Biodegradable inserts are made of Wood pulp and lined with Bamboo lining. Having them as an option, turns all our diapers into a Hybrid system.

                        3. Size chart of the One Size and the Size diaper?

                          4. What are the diapers made of?

                            Our regular diapers are made of a laminated knit for the outside layer (polyester) and the inner layer is a fine layer of fleece. Each diaper comes with two cloth inserts included.  Charlie Banana Regular inserts are made of highly absorbent micro terry while deluxe inserts have an extra top fleece layer. We also have Organic Cotton diapers, where the inner layer of the diaper shell is made of organic cotton and inserts consist of several layers of hemp and micro terry. (for more details about inserts please see question 2.)

                            5. How can I adjust the diaper size? For the One Size diaper and the AIO, Is it the same?

                              Use the snap the adjust size around the waist. Always start with the bottom one (leg snap) first, then snap the waist snap as loose as needed. On our One Size, we have an extra snap that allows you a cross over making the waist even smaller. For the One Size diapers, you can adjust the length of the thigh and rise to fit X-Small to Large sizes. Our bra-strap leg sizing system can be adjusted to tailor-fit the baby inch by inch- no intermediate sizes!

                              Try the leg setting on your wrist and you will see that even tight it still very comfortable. If you get red marks that don’t go away soon after the diaper is removed the setting is too tight

                              Cloth Diapers Charlie Banana Sizing Diagram Video

                              6. What is the difference between Reusable Swim Diaper and Extraordinary Swim Diaper, 2-in1 Swim and training pants?

                                7. What is the difference between Extraordinary Swim diaper and the Extraordinary Training Pants?
                                Extraordinary swim diaper are made of a single layer of organic cotton inside. There is no absorbency.
                                Extraordinary Training pants are made of Organic cotton inside as well and many other layers inside to absorb small accidents.

                                  Insert the graphic

                                  8. Size Chart of the Swim Diapers and the Training pants

                                    9. How long does the diaper last, at which point I should replace cloth inserts?

                                      The microfiber inserts themselves will hold up and absorb practically forever, but peak absorbency most likely is a couple of years. No one has done an official longevity study.

                                      Health Related

                                      *We are not Medical Practitioners and if you have medical concerns we would recommend you to bring your baby to a Pediatrician or to your trusted Holistic / General Doctor. Please stop using our product if you notice anything out of the ordinary.

                                      1. Is this true that my baby will potty train earlier using cloth diapers?

                                        Yes, cloth babies tend to potty train earlier because they are aware of the wetness, while in disposables they do not and this delays the learning process.

                                        2. Yeast Infection – what do I need to do?

                                          Diaper Treatment

                                          Please try soaping the diapers in White vinegar as it is a powerful disinfectant or NON - chlorine bleach.

                                          Some customers have run a couple hot washes exceptionally on the last loads, as Hot water is very effective in killing the yeast. We do not recommend Hot water because in the long run it damages the elastic and the waterproof lining of the diaper shell, but in an emergency case  such as yours, you could try.

                                          Sun bleaching could also help. The UV rays from the sun kill the yeast on the diaper and will help battle this problem.

                                          The inserts can be washed in Hot no problem, so please wash them in Hot. 

                                          Use of Diaper Rash Ointment

                                          If it is a yeast rash and it has been for a while, then to clear up the rash please use the prescribed diaper rash ointment with Charlie Banana disposable inserts, or at least use diaper liner.  This will prevent the ointment reaching the fabric. Otherwise diaper ointment will clog the pores of the cloth inserts and could possibly contribute to the leaks.  Once the rash has cleared up you could go back to reusable inserts.

                                          Also, during this time it is advisable not to use any chemical wipes. There are ingredients in the traditional disposable wipes that are able to feed yeast.

                                          Alternative Remedies to Treat Yeast

                                          Grapefruit Seed Extract: Seems to be a good choice when dealing with a yeast infection and should be effective against bacteria as well.  Add 10-20 drops in the final rinse cycle when washing. check with your pediatrician about bathing the baby's affected area in warm water with a couple of drops. Many parents have experienced great results.

                                          Tea Tree Oil: Is considered antibacterial and anti fungal. Care should be used for proper use since high concentrations can harm the skin.

                                          Yeast infection is usually linked with over growth of yeast int he stomach, changing baby's diet might reduce occurrences of yeast infections.

                                          Product Care/Guidance

                                          1. How to wash the diapers for the first time and what detergent do you recommend?

                                          The diapers should be washed before use for the first time. We recommend you wash the inserts 4-6 times to let the fabric pores open and obtain maximum absorbency (for Charlie Banana® Organic Cotton Diapers only, for our regular diapers washing once is sufficient). You can also opt to wash them as you use them and know that you will reach maximum absorbency after 6 washes or so.

                                          Nothing cleans as thoroughly as Charlie Banana® Laundry Detergent. Here are specific washing instructions if you are using Charlie Banana Detergent:

                                          The Preparation

                                          1. Clean your washer of all residues from other detergents. This can be accomplished by washing a load of rags or daily-use towels with one scoop of Charlie Banana® Detergent, or wiping the drum with Charlie Banana® Detergent solution.
                                          2. Strip your diapers and inserts.

                                          Wash your diapers with 1 FULL DOSE of Charlie Banana® Laundry Detergent in warm water. Repeat that at least 4 times to fully remove old detergent residues.

                                          The Daily Routine

                                          1. Clean your washer as indicated above. Yes, again. Read on to see why.
                                          • If you are new to Charlie Banana® Laundry Detergent and use it for all your laundry (a wise choice!), old residues are still coming out of your regular clothes. They can contaminate your diapers and cause all sorts of problems. After a few weeks, you can skip this step.
                                          • If you are using another detergent for your regular clothes, that residue will contaminate the diapers. You will have to always clean the washer. Otherwise, the wash cycle will clean the drum and not your laundry. Those residues could be deposited on the garments temporarily degrading their performance.
                                          1. Wash the diapers following care instructions.
                                          • Rinse away solids.
                                          • Wash on warm with the FULL DOSE of Charlie Banana® Laundry Detergent, lots of water and plenty of agitation. Add disinfectant – 4 tbsp. of vinegar (but only in the rinse) should suffice. Sunning also works to disinfect your diapers.
                                          • Rewash on cold with at least the full dose of Charlie Banana® Laundry Detergent to ensure a deep clean.

                                           

                                          2. Should I clean the washer after every dirty diaper? Or how to wash dirty diapers?

                                            No, you don't need to clean your washer each time after you wash soiled diapers.

                                            Your baby's poo can be collected in biodegradable liner sheets, which can be flushed away.

                                            If solids remain on diaper or there is lots of urine (particularly from an overnight diaper), you could use a diaper sprayer to rinse it off.

                                            If your baby is exclusively breastfed, you don't need to rinse breastmilk stools from the diaper. Unfortunately, this will not occur if baby is consuming formula or once baby has started solids.

                                            For diaper washing start with a cold pre-wash cycle, then a regular wash in warm water. Follow with a rinse. Make sure the diapers are very well rinsed. After such washing your diapers and washer will be clean, so there is no need to clean the washer. 

                                            3. Do I need to wash the diapers before first-time use? 
                                            The diapers should be washed before use for the first time. We recommend you wash the inserts 4-6 times to let the fabric pores open and obtain maximum absorbency (for Charlie Banana® Organic Cotton Diapers only, for our regular diapers washing once is sufficient)

                                            4.How often do I need to sanitize my washer?

                                              Sanitizing your washing machine should be done monthly whether you are cloth diapering or not. Lots of residues buildups clog washers drum and it is for your optimum health that you need run the sanitize cycle.

                                              We have a monthly reminder posted on Instagram. Follow us to get the reminder post. 

                                              5. Do I need a diaper sprayer?
                                              A diaper sprayer makes you cloth diapering experience much easier.  But instead you could use a dishwashing type brush to clean the diapers before rinsing them and leaving them until laundry day.

                                                6. How do I get rid of stains from my diapers?

                                                Charlie Banana® diapers do not usually stain, especially the ones with fleece lining.  For stains, we recommend sun-beaching with a bit of lemon juice - mix 1/4 cup lemon juice with 2 cups water in a squirt bottle.  Shake to combine, and spray the solution onto the worst stains as you lay clean but stained diapers out in the sun. Leave them for 2-3 hours and afterwards wash diapers with an extra rinse. If there it is not possible to sun-bleach, we recommend non-chlorine bleach (Oxiclean). Fill your washer or tub with water and add clean diapers. If your washer doesn’t have a soak cycle, just add water in a wash and then stop the washer. Add one scoop of Oxiclean; agitate or stir a little to mix it in and then let it sit overnight. Rinse with warm water in washer to remove Oxiclean.

                                                7. I worry that the diaper smells, what should I do about it?

                                                  If you want to avoid the smell the best result is to rinse off your diapers and store them in a water pail.  Wash your rinsed diaper with any load of laundry going.  The faster you wash them the better You could do a wash with white vinegar or baking soda.  Pour to 1 cup of vinegar into wet diaper pail and pre-soak the diapers or just pour it straight into the washing machine's softener's compartment before starting the wash. Or you can add a couple tablespoons of baking soda to the softener's compartment.

                                                  8. How to treat second-hand smelly diapers?

                                                    You will need to strip them to remove any detergent, mineral, or urine residues that may have been left in them. Here is a good link that explains it how to do it: http://www.thinking-about-cloth-diapers.com/stripping-cloth-diapers.html Just a note - to get rid of urine residue we do not recommend hot wash (hot water can damage PUL in the long run) instead we recommend RLR laundry treatment - to strip, add 1 packet of RLR to your bath tub or basin with warm water.  Dissolve and add your diaper shells and inserts. Soak for 2 hours and then rinse and wash

                                                    9. How can I revive the inserts?
                                                    You cannot revive the inserts. You can buy a new set of inserts anytime you need.

                                                    10. How do I strip your diapers?
                                                    11. I have hard water and my diapers have ammonia smell, what can I do?

                                                      Hard water can lead to stinky diapers because the detergent is not able to work as effectively in hard water. The minerals from the hard water are being deposited back onto the diapers. If you have hard water, we recommend adding Charlie's Soap Booster & Hard Water Treatment (http://www.charliesoap.com/laundry_booster.html) with your regular cloth diaper friendly laundry detergent:

                                                      1. Use at least ½ tablespoon of Charlie’s Soap Booster as needed per wash.
                                                      2. Use 1 full tablespoon for tough stains or excessively hard water.

                                                      If hard water scale has already formed in your diapers, you might need to stripp them to remove mineral build up.  RLR Laundry Treatment could be helpful in this case. To strip, add 1 packet of RLR to your bath tub or basin with warm water.  Dissolve and add your diaper shells and inserts. Soak for 2-3 hours, agitate then soak again for a further couple of hours, then rinse and wash as usual.

                                                      Here is a link which gives a bit more detail on ammonia treatment: http://blog.diapershops.com/understanding-ammonia-and-cloth-diapers

                                                      In general, there is an effective way to prevent ammonia - every morning when you change the baby's diaper, rinse the diaper under running water before putting it into a wet diaper pail to store it until you launder them. 

                                                      xo,

                                                      The Charlie Banana Team