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Warranty

                                            

The Charlie Banana Team is confident in the manufacturing and quality of its products. Please follow our Cloth Diaper Care Tips  to ensure diapers are properly cared for on a daily basis.

*The warranty is only extended to the original purchaser of the products and a proof of purchase is required. No exceptions. Proof required for any claim.

Charlie Banana®’s one year warranty covers:

  • Snaps,
  • Sewing or manufacturing defects,
  • Lamination or metal sizing technology.

Charlie Banana®’s 180 days warranty covers:

  • The elastics

We’re here to assist you the best we can and it is a pleasure for us to find a solution.
We pride ourselves in making luxurious eco friendly products; your satisfaction is our number one priority.

 If you experience diaper issues within one year of purchase, please contact us at supportusa@charliebanana.com or call us at 1-855-66-CLOTH PST and fill out a Product Request Form. You must have a proof of purchase that clearly states the date in order to receive a diaper replacement. Receipt must be from an authorized dealer.

Warranty does not cover any of the issues below:

  • Leaking issue unless a lamination defect.
  • If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
  • If diapers have been bought second hand
  • If bleach have been used to wash the diapers
  • When the Care Instructions are not followed
  • Staining or washing issues
  • Detergent containing any bleach been used
  • Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert.
  • We do not replace any diapers not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used diaper.
  • We do not replace diapers that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.
Charlie Banana USA LLC is located in America and email supportusa@charliebanana.com is the best way to reach us.

If you want to call us please dial 1-855-66- CLOTH and we will gladly assist you.
We hope that you will enjoy your Charlie Banana® products for many years!

Xo,

The Charlie Banana® Team