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The Charlie Banana Team is confident in the manufacturing and quality of its products. Please follow our Cloth Diaper Care Tips  to ensure diapers are properly cared for on a daily basis.

*The warranty is only extended to the original purchaser of the products and a proof of purchase is required. No exceptions. Proof required for any claim.

Charlie Banana®’s one year warranty covers:

  • Snaps,
  • Sewing or manufacturing defects,
  • Lamination or metal sizing technology.

Charlie Banana®’s 180 days warranty covers:

  • The elastics

We’re here to assist you the best we can and it is a pleasure for us to find a solution.
We pride ourselves in making luxurious eco friendly products; your satisfaction is our number one priority.

 If you experience diaper issues within one year of purchase, please contact us at or call us at 1-855-66-CLOTH PST and fill out a Product Request Form. You must have a proof of purchase that clearly states the date in order to receive a diaper replacement. Receipt must be from an authorized dealer.

Warranty does not cover any of the issues below:

  • Leaking issue unless a lamination defect.
  • If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
  • If diapers have been bought second hand
  • If bleach have been used to wash the diapers
  • When the Care Instructions are not followed
  • Staining or washing issues
  • Detergent containing any bleach been used
  • Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert.
  • We do not replace any diapers not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used diaper.
  • We do not replace diapers that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.
Charlie Banana USA LLC is located in America and email is the best way to reach us.

If you want to call us please dial 1-855-66- CLOTH and we will gladly assist you.
We hope that you will enjoy your Charlie Banana® products for many years!


The Charlie Banana® Team