Warranty

The Charlie Banana Team is confident in the manufacturing and quality of its products. Please follow our Cloth Diaper Care to ensure diapers are properly cared for on a daily basis.

 

 

• Snaps
• Sewing or manufacturing defects
• Lamination or metal sizing technology.
• The elastics

We’re here to assist you the best we can and it is a pleasure for us to find a solution.

We pride ourselves in making luxurious eco-conscious products; your satisfaction is our number one priority.

 

If you experience diaper issues within one year of purchase, please contact us through our Contact Us page. You must have a proof of purchase that clearly states the date in order to receive a diaper replacement. Receipt must be from an authorized dealer.

 

Limited 12-month warranty does not cover any of the issues below:

• Leaking issue unless a lamination defect.
• If the diapers have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
• If diapers have been bought second hand
• If bleach have been used to wash the diapers
• When the Care Instructions are not followed
• Staining or washing issues
• Detergent containing any bleach been used
• Disposable inserts and liners
• Diaper rash cream which has ruined a diaper – these creams clog the inserts pores and will prevent absorption. Do not use Diaper Rash Creams without a liner or a disposable insert.
• We do not replace any diapers not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used diaper.
• We do not replace diapers that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.

Money Back Guarantee

If you don’t absolutely love your Charlie Banana diapers, simply donate them to a local charity of your choice within 14 days of receipt of the product. Next, send us the donation receipt, and we will issue you a full refund.

This way we reduce our carbon footprint by avoiding return shipping, and you create a positive impact on families in need in your local community.

We call that a win-win. After all, a little softness can change the world!

Note: Currently valid on products purchased through our USA website only (https://www.charliebanana.com). Proof of purchase and donation receipt are required for processing the refund.

We hope that you will enjoy your Charlie Banana® products for many years!

 

Xo,

The Charlie Banana® Team